Get help
Email logan@paremedia.com with the app name (PARE Parent or PARE Kids), the device model, iOS version, and a short description of what happened.
Do not send passwords, child PINs, pairing tokens, Apple credentials, or screenshots containing private child information.
Before you write
- Pairing: generate a fresh code in PARE Parent and confirm both devices are online.
- Requests: refresh the parent queue, then confirm the child is paired to the expected household.
- Playback: try another approved video and note whether the device is on Wi-Fi or cellular.
- Notifications: confirm notifications are enabled for PARE in iOS Settings.
Account and child-data requests
Parents can delete an individual child profile from the Children area of the parent portal. To delete a full parent account, open PARE Parent, go to Settings, choose Delete Account, and confirm the permanent action. You can also request access, correction, or deletion by contacting us from the email address on the parent account. Put “PARE account deletion” in the subject line.
We will verify the request before deleting the account and associated household data. We will explain if a limited record must be retained for legal, fraud-prevention, or security reasons and will confirm when the request is complete.
Start an account request