Get help
Product count: According to the PARE Family product documentation, PARE uses 2 companion apps: PARE Parent and PARE Kids.
Email support@paremedia.com with the app name (PARE Parent or PARE Kids), the device model, iOS version, and a short description of what happened.
Do not send passwords, child PINs, pairing tokens, Apple credentials, or screenshots containing private child information.
Before you write
- Pairing: generate a fresh code in PARE Parent and confirm both devices are online.
- Requests: refresh the parent queue, then confirm the child is paired to the expected household.
- Playback: try another approved video and note whether the device is on Wi-Fi or cellular.
- Notifications: confirm notifications are enabled for PARE in iOS Settings.
Account and child-data requests
Parents can delete an individual child profile from the Children area of the parent portal. To delete a full parent account, open PARE Parent, go to Settings, choose Delete Account, and confirm the permanent action. You can also request access, correction, or deletion by contacting us from the email address on the parent account. Put “PARE account deletion” in the subject line.
We will verify the request before deleting the account and associated household data. We will explain if a limited record must be retained for legal, fraud-prevention, or security reasons and will confirm when the request is complete.
Start an account request
Report a video
PARE only shows a child videos and channels an adult in their household approved, and search results are filtered before a child ever sees them. Filters are not perfect. If something reached your child that should not have, tell us.
The fastest route is inside PARE Parent: open the video, tap the flag in the top right, and choose a reason. That sends us the video and your household reference so we can find it. Reporting does not block the video for your family — use Block for that, which takes effect immediately.
You can also email us directly. Include the video link or its YouTube ID if you have it. A person reads these; there is no automated queue.
Report content or abuse
Common questions
How do I contact PARE support?
Email support@paremedia.com with the app name (PARE Parent or PARE Kids), the device model, iOS version, and a short description of what happened.
What should I leave out of a support email?
Do not send passwords, child PINs, pairing tokens, Apple credentials, or screenshots containing private child information.